Processing time

We try our best to process your order as soon as possible. Processing time may vary from 1 to 7 days depending on the items, the demand and our ability to go to the post-office. For Express shipping, please send us a request, we will gladly make a quote of price and timing.

• Custom-made moccasins, 3-7 days after receiving your payment & measurements. A document explaining how to take your measurements is sent after receiving your order.  You may also find it here: Measurements required
  
• For Starter Kits and Tools, 1 to 3 days. It would normally not exceed the fourth day after your purchase. 
• For half-bull skins and bigger leather quantities, 1 to 3 days if in stock or 3-4 weeks if ordered from the tannery. Choice of color and stock may vary and not be reflected accurately on our shop, please send us a request. 

Shipping time

Shipping from France to the USA usually takes about 7 to 15 days.
Shipping from France to Australia and New Zealand would take up to 3 weeks.
It usually takes 3 to 10 days within the EU and UK.
World-Wide express shipping: 2 to 7 business days.

Once shipped, Earthing Moccasins is not liable for any packages lost, stolen, or delivered to the wrong address. Please make sure you enter your information correctly.

Postage is non-refundable.

Customs and import taxes

For deliveries abroad, customs fees, and taxes of all kinds may be requested, which do not appear in the total price. Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

Exemption of VAT within Europe and DOM-TOM (article 293 B of the General Tax Code (CGI)

We are exempt from VAT for deliveries of goods to Europe and overseas departments (Guadeloupe, Guyana, Martinique, Mayotte or Reunion, Saint-Pierre, and Miquelon). Indeed, according to the VAT rules, the DOM is considered an export territory. The invoice must then mention the legal provisions that justify the absence of taxation: "Exemption from VAT in the application of article 293 and 294 of the General Tax Code". 

Do not hesitate to ask us for an invoice without VAT.

Refund and returns

If your moccasins are too small even after using our tips to stretch them, we will gladly accept returns, exchanges, and cancellations but, our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Ideally, contact us as soon as you get your delivery.

To complete your return, we require a receipt or proof of purchase.

Non-refundable items because of their nature

• Downloadable items like patterns and PDF tutorials
• Your course access on Vimeo

Questions about your order?

Please contact us if you have any problems with your order.

Refunds

Once your pair of shoes is received and inspected, we will email you to notify you that we have received your returned moccasins. We will also notify you of the approval or rejection of your refund.

If we realize that the shoe size is right according to the measurements you have sent us for the fitting, please understand that we can not refund you.

Of course, if we made a mistake then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted especially from France to the USA.

If you’ve done all of this, and you still have not received your refund yet, please contact us.

Exchanges

As mentioned above, we would accept to make you another pair of moccasins if the one you got is too small, even after using our tips to stretch them. 

Shipping returns

Before returning your product, you should email us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, like a pair of boots, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Feel free to contact us for questions related to refunds and returns.